Frequently Asked Questions About E.S.P. Service Plans
Q. What is a service plan?
A. Service plans offer customers convenience, cost-savings and peace of mind. A service repair plan is a contract that covers many common and potentially expensive repairs to home system components and appliances caused by normal wear and tear. As an E.S.P. customer, you can make just one call if you experience a problem with a covered item. A pre-qualified repair contractor will be sent to your home as a priority, make the repairs and there's no cost for covered parts or the labor to install them.
Q. Why do I need an E.S.P. service plan?
A. Your home is most likely one of your most important investments. Unexpected repair expenses can easily strain your budget. In addition, finding a qualified contractor to solve your problem can be frustrating. An E.S.P. service plan cannot prevent systems or appliances from breaking down, but it can help make covered repairs hassle free and less costly.
Q. How does a home service plan work?
A. When a covered system or appliance breaks down, you simply request service by calling our toll-free E.S.P. Repair Hotline at 1-877-340-5292 to speak with an experienced E.S.P. customer service representative. We're here 24 hours a day, 7 days a week, 365 days a year to accept your service request. After your request is received, one of our pre-qualified contractors will contact you to schedule a time to find and fix your problem. Additionally, after the repair has been completed, Service Protection Group will contact you and ask you to take a brief customer satisfaction survey regarding the service preformed.
Q. Why should I choose Service Protection Group?
A. For over 20 years, utility customers like you have trusted Extra Service Protection (E.S.P.) service plans for fast, reliable home repairs. Backed by the resources of a Fortune 500 company, today our company offers E.S.P. coverage for most of the essential appliances and systems throughout your home. It's no wonder E.S.P. home repair coverage is more popular than ever, with hundreds of thousands of active service plans in place and growing every day.
Q. Is everything in my home covered by the E.S.P. service plan?
A. No. While not everything is covered, we do offer coverage for many of the most frequently occurring breakdowns of home system components and appliances. We offer a variety of E.S.P. plans designed to meet your specific needs. Please review our terms and conditions for specific covered items, limitations and exclusions.
Q. How do I know my service contractor is qualified?
A. The contractors working in your home are pre-qualified by Service Protection Group to ensure they are properly licensed, highly skilled and experienced. Our service delivery representatives choose a contractor located as close to your home as possible, so they can arrive quickly. They also perform repairs in accordance with the equipment manufacturer's specifications and conduct business in a professional, prompt and efficient manner.
Q. Is the E.S.P. service agreement renewable?
A. Yes. In fact, your plan will automatically renew each year for your convenience (at the option of Service Protection Group).
Q. My home systems and appliances are old. Will I still be covered?
A. Yes. The age of a home or its system components and appliances does not prevent you from being able to enroll for the E.S.P. program. The covered items must be in good working condition, installed according to applicable codes and properly maintained at the time coverage is purchased. The plan will begin after the first bill, after receipt of the first payment, or 15 days after enrollment (whichever is latest). Please see the E.S.P. Customer Agreement for more information.
Q. When does coverage begin?
A. Coverage will begin after the first bill, after receipt of the first payment, or 15 days after enrollment (whichever is latest), and will continue as long as timely payments are made.
Q. As an E.S.P. customer, how do I call for service?
A. If you experience a problem, simply call our toll-free number, 1-877-340-5292. One of our representatives will promptly make all of the arrangements for you.
Q. Who will provide the repair service?
A. We pre-qualify the contractors working in your home to ensure they are highly skilled and experienced. They perform repairs in accordance with the equipment manufacturer's specifications and conduct business in a professional, prompt and efficient manner.
Q. I want to expand my coverage by enrolling in E.S.P. TotalCare. What will happen to my existing coverage?
A. If you have separate E.S.P. coverage(s) at the time you enroll in E.S.P. TotalCare, we will cancel your existing coverage(s) and apply any unapplied payments as a pro-rated refund on your utility bill, and waive the standard 15-day waiting period for repairs on the equipment covered under the original E.S.P. plan(s). For equipment newly covered under the E.S.P. TotalCare plan, coverage would begin after the first bill, after receipt of the first payment, or 15 days after enrollment, whichever is latest.