We'll Be There for You
Our business is built around your complete satisfaction. That’s why Service Protection Group has established a Quality Assurance program. We work closely with our network of independent contractors to track the work performed in your home. As part of the Quality Assurance program, we regularly conduct the following:
- Surveys of customer satisfaction
- Follow-up on customer concerns
- Audits of sample repairs completed
In addition, we make sure the technicians working in your home meet strict guidelines, including:
- Completion of state and local continuing education and/or licensing requirements
- Perform repairs in accordance with the equipment manufacturers’ specifications, using only new replacement parts or materials
- Maintain access to an inventory of parts to ensure timely service
- Remove debris associated with any work performed and leave grounds neat and clean
- Conduct business in a professional, prompt and efficient manner